{"xsrfToken":"18bd266fddc3b24aecc28a4193d54aa3c1379b14_lout","branding":{"id":"3","key":"dsd","name":"MIT Press Direct Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/425699cc-45cf-4b4b-9a6b-591e99416429/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDc1OWIyZi1jOTQwLTQ1ODktYWNkNC0wZDQxOWYyYTgzNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQyNTY5OWNjLTQ1Y2YtNGI0Yi05YTZiLTU5MWU5OTQxNjQyOSI6WyJyZWFkIl19LCJleHAiOjE3NDE5MDczNTMsIm5iZiI6MTc0MTkwNjc1M30.SMEW8MweD3X_sBy3rbQG-tDLqgPEPM-ono1DhSmDJdk&client=2d759b2f-c940-4589-acd4-0d419f2a836f&mode=fit","logoId":"425699cc-45cf-4b4b-9a6b-591e99416429","isLogoAvailable":true,"helpCenterTitle":"MIT Press Direct Service Desk Portal","sharedPortalName":"MIT Press Direct Support","userInitialAnnouncementMessageWiki":"<p>2025 PRICING LINKS</p>\n<p><a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/article/1277952043\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Journals: Pricing, Ordering, and Payments</a><br> <a href=\"https://mitpress.atlassian.net/servicedesk/customer/kb/view/1278083118\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Journals: Pricing and Ordering Instructions for Subscription Agents</a></p>","translations":{"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"MIT Press Direct Service Desk Portal","sharedPortalName":"MIT Press Direct Support","announcementMessage":"2025 PRICING LINKS\n\n[Journals: Pricing, Ordering, and Payments|https://mitpress.atlassian.net/servicedesk/customer/portal/3/article/1277952043]\n[Journals: Pricing and Ordering Instructions for Subscription Agents|https://mitpress.atlassian.net/servicedesk/customer/kb/view/1278083118]","localeDisplayName":"English (United States)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"dsd","projectId":10022,"serviceDeskId":3,"name":"MIT Press Direct Service Desk","description":"<p>Welcome to the MIT Press Direct Service Desk for our journals, eBooks, D2O, and CogNet subscribers!</p>\n<p>Can't find the answers you're looking for? Use the \"Contact us\" link below. Track your requests by using the “Login” link above to sign up or login.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"72","name":"Claim a Missing Print Issue","descriptionHtml":"<p><a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/ce45352a-7bfb-4a1d-8b15-0f8f2ed5162d/article/1277722702\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Claim Policy:</font> </a> In the <b>U.S.</b> claims for missing issues must be made within three months of the actual release date of the issue to be honored free of charge. Claims must also allow time for delivery. U.S delivery is two to three weeks.</p>\n<p><b>International</b> customers must submit claims within four months of the actual release date of the issue to be honored free of charge. Claims must also allow time for delivery. International delivery is six to eight weeks.</p>\n<p>Review the Journals <a href=\"https://direct.mit.edu/journals/pages/release-schedule\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Release Schedule</font></a> for more information.</p>","callToAction":"Claim a Missing Print Issue","introHtml":"<p>Claims for missing issues will be honored based on the issue's Release Date and the expected shipping time. Review our <a href=\"https://direct.mit.edu/journals/pages/release-schedule\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Release Schedule</font></a> before submitting a claim.</p>","icon":10481,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[13],"key":""},{"id":"68","name":"CogNet Questions","descriptionHtml":"","callToAction":"CogNet Questions","introHtml":"<p>Don't see what you're looking for? No worries! We'll help answer your CogNet questions</p>","icon":10607,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10607","groups":[4],"key":""},{"id":"84","name":"COUNTER Usage Reports for MIT Press Direct","descriptionHtml":"<p><a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/188776512\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutions are able to pull their own library's usage reports using their administrator account. COUNTER5 reports are available for the prior month on the 5th day of the following month. Subscription agencies can be given the ability to pull consolidated usage reports on behalf of one or more of their customers. Agents should submit their requests through this form and should include the name and email address of the person responsible for pulling the consolidated report. </a></p>","callToAction":"COUNTER Usage Reports for MIT Press Direct","introHtml":"<p>Request usage report instructions here</p>","icon":10478,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[4],"key":""},{"id":"196","name":"Donor access to the Essential Knowledge Series ","descriptionHtml":"<p>The MIT Press <a href=\"https://mitpress.mit.edu/series/mit-press-essential-knowledge-series/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Essential Knowledge Series</font></a> offers accessible, concise, beautifully produced books on topics of current interest. Donors to the MIT Press may request access to the series.</p>\n<p>If you have not already registered on <a href=\"https://direct.mit.edu\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">MIT Press Direct</font></a>, you may do so now - go to <a href=\"https://direct.mit.edu/my-account/register\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">Register | MIT Press Direct</font></a>.</p>\n<p>After registering on MIT Press Direct, return to this page, complete the fields below and click the Send button. <b>Be sure to provide the same email address you registered on MIT Press Direct</b>.</p>","callToAction":"Donor access to the Essential Knowledge Series ","introHtml":"","icon":10741,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10741","groups":[4],"key":""},{"id":"88","name":"Ebook Supplemental Files Access Code Request","descriptionHtml":"","callToAction":"Ebook Supplemental Files Access Code Request","introHtml":"<p>Purchased a copy of Financial Modeling, 4th edition and need to access the supplemental files? Complete this form and attach a copy of your receipt or purchase confirmation.</p>","icon":10539,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[4],"key":""},{"id":"73","name":"Help Resetting My Password","descriptionHtml":"<p>Need to reset your password? Before submitting a ticket, please review <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1357938689\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this how-to reset your account password guide</a>. If you are unable to reset your password or are having difficulty logging in, please complete the form below.</p>","callToAction":"Help Resetting My Password","introHtml":"<p>Having difficulty accessing your Profile or the <a href=\"https://sitemaster.direct.mit.edu/admin/login.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutional Administrator Dashboard</a> with your email and password? We're here to help!</p>","icon":10526,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[12,4],"key":""},{"id":"90","name":"Invoice needed to process payment","descriptionHtml":"<p>Need an invoice so you can subscribe to one of our journals or CogNet? Want to purchase D2O access? Submit your request here.</p>","callToAction":"Invoice needed to process payment","introHtml":"<p>Need an invoice so you can subscribe to one of our journals or CogNet? Want to purchase D2O access? Submit your request here.</p>","icon":10542,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[13],"key":""},{"id":"101","name":"Need to change my recent web order","descriptionHtml":"","callToAction":"Need to change my recent web order","introHtml":"<p>Use this form to request a change to orders placed through our shopcart within one business day.</p>","icon":10496,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[13],"key":""},{"id":"102","name":"Open Access Invoices","descriptionHtml":"<p>Want to pay your APC invoice by credit card? Provide a telephone number and best time to call you; we cannot accept credit card information through this portal. Other ways to submit your payment can be found at <a href=\"https://mitpress.atlassian.net/servicedesk/customer/kb/view/1278083190\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Journals: How to place your Order with us</a>. Use the description field below to request a change to your invoice.</p>","callToAction":"Open Access Invoices","introHtml":"<p>Use this form to arrange payment of your APC invoice or request a change.</p>","icon":10565,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[13],"key":""},{"id":"69","name":"Other Access Questions","descriptionHtml":"<p>For your Journals questions and general requests</p>","callToAction":"Other Access Questions","introHtml":"<p>Don't see what you're looking for? No worries! We'll help answer your access questions</p>","icon":10466,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[12,4],"key":""},{"id":"56","name":"Questions about your account, order or subscription","descriptionHtml":"<p>Questions about your account, sign-in credentials, subscriptions, and more...</p>","callToAction":"Questions about your account, order or subscription","introHtml":"<p>Have a question about your journal or CogNet subscription? Need more information about your ebook purchase? We're here to help!</p>","icon":10470,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[13],"key":""},{"id":"71","name":"Recommend to Your Librarian","descriptionHtml":"<p><a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/159fe100-3cad-4acd-b317-b54c64f30d75/article/1277755551\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Want to recommend a Journal, Cognet access, or ebook collection on Direct? Click here for the \"Recommend to Your Librarian\" form for your reference or submit a ticket with the required information below.</a></p>","callToAction":"Recommend to Your Librarian","introHtml":"<p>Submit a ticket with the information from our <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/159fe100-3cad-4acd-b317-b54c64f30d75/article/1277755551\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Recommend to Your Librarian</a> form and a member of our service team will connect with your institution's librarian!</p>","icon":10482,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[13],"key":""},{"id":"89","name":"Request a Receipt","descriptionHtml":"<p>This option is to request a receipt for your paid order. If you wish to subscribe to a journal or journals and need an invoice to submit payment, please go to <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/group/13/create/90\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Request an Invoice</a>.</p>","callToAction":"Request a Receipt","introHtml":"<p>Receipts are available after your order and payment have been processed. Use this option to request a receipt for your paid order.</p>","icon":10537,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[13],"key":""},{"id":"61","name":"Request pricing for CogNet, Direct or Direct to Open","descriptionHtml":"","callToAction":"Request pricing for CogNet, Direct or Direct to Open","introHtml":"<p>Do you have a question about your CogNet orders, or Invoices, or required billing forms?</p>","icon":10483,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[13],"key":""},{"id":"134","name":"Request trial access to CogNet and the Direct Trade Collection","descriptionHtml":"","callToAction":"Request trial access to CogNet and the Direct Trade Collection","introHtml":"","icon":10590,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[4],"key":""},{"id":"100","name":"Student Portal","descriptionHtml":"<p>SUBMITTING YOUR ID DOES NOT RENEW YOUR SUBSCRIPTION. You can submit your Student ID through this page AFTER you have subscribed through our shopcart, <a href=\"https://mitpressjournals.mit.edu/shop/customer/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://mitpressjournals.mit.edu/shop/customer/</a>.</p>","callToAction":"Student Portal","introHtml":"<p>For students to submit their Student ID after subscribing through the shopcart</p>","icon":10499,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10499","groups":[13],"key":""},{"id":"80","name":"Submitting Orders for Wire Payments","descriptionHtml":"<p>Read our <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1299021837\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\"><b>banking and wire transfer information</b></font></a> article completely to ensure your payment is correctly transmitted.</p>\n<p>You can also find MIT's general instructions on submitting wire payments <a href=\"https://vpf.mit.edu/wire-transfer-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\"><font color=\"blue\">here</font></a>.</p>\n<p>Wire payments are sent to MIT's Office of the Vice President for Finance and then transferred to the MIT Press. At times, a wire payment can take over a week to reach us.</p>","callToAction":"Submitting Orders for Wire Payments","introHtml":"<p>Upload your order(s) here after you have initiated your wire transfer.</p>","icon":10550,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"132","name":"Subscription Changes: Update Address or Stop Renewal Notice","descriptionHtml":"","callToAction":"Subscription Changes: Update Address or Stop Renewal Notice","introHtml":"","icon":10564,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[13],"key":""},{"id":"66","name":"Technical Support for MIT Press Direct","descriptionHtml":"","callToAction":"Technical Support for MIT Press Direct","introHtml":"<p>Experiencing technical issues with <a href=\"https://direct.mit.edu/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://direct.mit.edu/</a> such as trouble signing into your account or setting up Shibboleth? Have questions about access to our content? Use this option to submit your issue.</p>","icon":10472,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[4],"key":""},{"id":"99","name":"Customer Contact","descriptionHtml":"","callToAction":"Customer Contact","introHtml":"<p>For JDPCS to create blank issues</p>","icon":10564,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"178","name":"Editorial Office and Society requests","descriptionHtml":"","callToAction":"Editorial Office and Society requests","introHtml":"","icon":10606,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"86","name":"OLD Help Resetting My Password","descriptionHtml":"","callToAction":"OLD Help Resetting My Password","introHtml":"<p>Having trouble accessing your administrative account using your administrative email and password? Use this option to submit your request.</p>","icon":10526,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""},{"id":"57","name":"OLD Pricing and Invoices for Journals","descriptionHtml":"<p>For questions and where to submit orders, invoices, and billing forms</p>","callToAction":"OLD Pricing and Invoices for Journals","introHtml":"<p>Do you have a question about Journal orders, invoicing, or billing forms?</p>","icon":10483,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[],"key":""},{"id":"58","name":"OLD Questions about your CogNet Account","descriptionHtml":"","callToAction":"OLD Questions about your CogNet Account","introHtml":"<p>Have a question about your subscription to CogNet?</p>","icon":10470,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[],"key":""},{"id":"62","name":"OLD Request a 30-Day Trial","descriptionHtml":"","callToAction":"OLD Request a 30-Day Trial","introHtml":"","icon":10504,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"63","name":"OLD Request a Journals Trial","descriptionHtml":"","callToAction":"OLD Request a Journals Trial","introHtml":"<p>Would you like to request a Journals trial?</p>","icon":10504,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[],"key":""},{"id":"23","name":"OLD Suggest a new feature","descriptionHtml":"","callToAction":"OLD Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"75","name":"OLD Technical Support","descriptionHtml":"","callToAction":"OLD Technical Support","introHtml":"","icon":10564,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"76","name":"OLD Urgent Invoice Request","descriptionHtml":"","callToAction":"OLD Urgent Invoice Request","introHtml":"<p>If your fiscal year end is July 1st you can submit an urgent invoice request here.</p>","icon":10484,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[],"key":""},{"id":"79","name":"OLD Wire Transfers","descriptionHtml":"<p>USE THIS FORM TO UPLOAD ORDERS PAID BY WIRE TRANSFER. <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1299021837\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Banking information to transfer payments directly to our bank account is HERE. Please read the instructions completely to ensure your payment is transmitted correctly.</a> <a href=\"https://vpf.mit.edu/wire-transfer-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can also find instructions on how to submit wire payments HERE</a></p>","callToAction":"OLD Wire Transfers","introHtml":"<p>To submit orders being paid by wire or bank transfer</p>","icon":10550,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"133","name":"Promotional Materials request","descriptionHtml":"","callToAction":"Promotional Materials request","introHtml":"","icon":10564,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"65","name":"Technical Support for CogNet","descriptionHtml":"","callToAction":"Technical Support for CogNet","introHtml":"<p>Are you experiencing technical issues on CogNet like problems signing into your account? Do you need to update your IPs? We're happy to help!</p>","icon":10472,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[],"key":""},{"id":"51","name":"Testing Jira","descriptionHtml":"","callToAction":"Testing Jira","introHtml":"<p>MITP testing Jira</p>","icon":10458,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"131","name":"Trial Request","descriptionHtml":"","callToAction":"Trial Request","introHtml":"","icon":10578,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10578","groups":[],"key":""},{"id":"82","name":"Usage Reports for Journals","descriptionHtml":"<p><a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/188776512\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutions are able to pull their own library's usage reports using their administrator account. COUNTER5 reports are available for the prior month on the 5th day of the following month. Subscription agencies can be given the ability to pull consolidated usage reports on behalf of one or more of their customers. Agents should submit their requests through this form and should include the name and email address of the person responsible for pulling the consolidated report. </a></p>","callToAction":"Usage Reports for Journals","introHtml":"<p>Request usage report instructions here</p>","icon":10478,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10478","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"Access on MIT Press Direct"},{"id":12,"name":"CogNet Database (Legacy)"},{"id":13,"name":"General Requests"}],"orderMapping":{"12":[73,69],"15":[76],"26":[69],"14":[71],"4":[134,88,73,66,69,84,68,196],"13":[132,72,101,56,90,61,89,80,100,102,71]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2cd22e5c-5221-35da-baed-c18859259be3","appLinkName":"System Confluence","appLinkUrl":"https://mitpress.atlassian.net/wiki","spaceKey":"DSD","spaceName":"Direct Service Desk","spaceUrl":"https://mitpress.atlassian.net/wiki/spaces/DSD","isServer":false},"labels":[],"projectKey":"DIRECT","serviceDeskId":3,"kbLinkDomainURLs":["https://mitpress.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DIRECT","userLanguageHeader":"","userLanguageMessageWiki":"<p>2025 PRICING LINKS</p>\n<p><a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/article/1277952043\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Journals: Pricing, Ordering, and Payments</a><br> <a href=\"https://mitpress.atlassian.net/servicedesk/customer/kb/view/1278083118\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Journals: Pricing and Ordering Instructions for Subscription Agents</a></p>","defaultLanguageMessage":"2025 PRICING LINKS\n\n[Journals: Pricing, Ordering, and Payments|https://mitpress.atlassian.net/servicedesk/customer/portal/3/article/1277952043]\n[Journals: Pricing and Ordering Instructions for Subscription Agents|https://mitpress.atlassian.net/servicedesk/customer/kb/view/1278083118]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDc1OWIyZi1jOTQwLTQ1ODktYWNkNC0wZDQxOWYyYTgzNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE5MDc5NTMsIm5iZiI6MTc0MTkwNjc1M30.vNkBzPOljbjen3tEVYPiD5h5ci_3AeOqqYOUPIzmNU4","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"2d759b2f-c940-4589-acd4-0d419f2a836f","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"f0a72b00-c533-4963-b774-6b94e739e864","name":"The Latest","description":"Up-to-date information on pricing, known access issues, D2O, Journals, and more...","categoryUrl":"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/f0a72b00-c533-4963-b774-6b94e739e864","lastUpdated":"1739480105790","createdAt":"1580836515484"},{"id":"eb1b71eb-316f-41b5-88c4-6fe7e822460b","name":"Technical Help for Access, KBART, MARC records, SUSHI, Usage and more","description":"For articles on how to DIY, from Account Administration to Usage Reports","categoryUrl":"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b","lastUpdated":"1739480040645","createdAt":"1580838973281"},{"id":"b1a807b7-0d70-4107-a720-adc257ed9361","name":"How-Tos on Ordering, Claiming Missing Issues, and Resetting Your Shopcart Password","description":"Articles on ordering, prices, and submitting payments.","categoryUrl":"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/b1a807b7-0d70-4107-a720-adc257ed9361","lastUpdated":"1655304777112","createdAt":"1655157020320"},{"id":"ce45352a-7bfb-4a1d-8b15-0f8f2ed5162d","name":"Journals ","description":"Everything you need to know about Journals","categoryUrl":"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/ce45352a-7bfb-4a1d-8b15-0f8f2ed5162d","lastUpdated":"1615472521852","createdAt":"1613762157601"},{"id":"f44375f8-617d-4187-8a51-37a5e74716b9","name":"ebook Supplemental Content","description":"How to access supplemental files for Csound, Financial Modeling, and others\n","categoryUrl":"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/f44375f8-617d-4187-8a51-37a5e74716b9","createdAt":"1655157991556"},{"id":"159fe100-3cad-4acd-b317-b54c64f30d75","name":"Recommend to Your Librarian","description":"Where to find all the information you'll need to recommend a title to your Librarian!","categoryUrl":"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/159fe100-3cad-4acd-b317-b54c64f30d75","createdAt":"1613762812743"},{"id":"f849c17f-065c-489e-b2dd-5d44febd2f01","name":"Trial Access for CogNet, Direct ebooks, and Journals","description":"Fully-functional access is available for a free, 30-day trial for any institution. ","categoryUrl":"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/f849c17f-065c-489e-b2dd-5d44febd2f01","createdAt":"1654884275607"},{"id":"aab103d0-82cb-44b4-bb8a-1607bd4d25e3","name":"Migrations","description":"Everything you need to know about our Journals and CogNet migrations","categoryUrl":"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/aab103d0-82cb-44b4-bb8a-1607bd4d25e3","lastUpdated":"1698687848295","createdAt":"1615472308622"}]}},"reqCreate":{"id":66,"projectId":10022,"form":{"name":"Technical Support for MIT Press Direct","descriptionHtml":"","callToAction":"Technical Support for MIT Press Direct","intro":"<p>Experiencing technical issues with <a href=\"https://direct.mit.edu/\" class=\"external-link\" rel=\"nofollow noreferrer\">https://direct.mit.edu/</a> such as trouble signing into your account or setting up Shibboleth? Have questions about access to our content? Use this option to submit your issue.</p>","instructions":"","icon":10472,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10051","fieldConfigId":"10191","label":"Institution","description":"Institution name","descriptionHtml":"<p>Institution name</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10070","fieldConfigId":"10210","label":"Administrator","description":"Administrator name and email address","descriptionHtml":"<p>Administrator name and email address</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10045","label":"Yes","selected":false,"children":[]},{"value":"10046","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"A short description of the problem","descriptionHtml":"<p>A short description of the problem</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10068","fieldConfigId":"10208","label":"MIT Customer ID or your Purchase Order number","description":"Include our customer ID or your purchase order number","descriptionHtml":"<p>Include our customer ID or your purchase order number</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Explain the problem in detail","description":"Provide as much detail as possible","descriptionHtml":"<p>Provide as much detail as possible</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Screenshots must include the url bar and our banner as well as the problem","descriptionHtml":"<p>Screenshots must include the url bar and our banner as well as the problem</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/66","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/66","calendarParams":{"firstDay":0,"date":"2025-03-13T18:59:13-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2cd22e5c-5221-35da-baed-c18859259be3","appLinkName":"System Confluence","appLinkUrl":"https://mitpress.atlassian.net/wiki","spaceKey":"DSD","spaceName":"Direct Service Desk","spaceUrl":"https://mitpress.atlassian.net/wiki/spaces/DSD","isServer":false},"labels":["journals","sign in","account"],"projectKey":"DIRECT","serviceDeskId":3,"kbLinkDomainURLs":["https://mitpress.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDc1OWIyZi1jOTQwLTQ1ODktYWNkNC0wZDQxOWYyYTgzNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyMiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDE5MDc5NTMsIm5iZiI6MTc0MTkwNjc1M30.vNkBzPOljbjen3tEVYPiD5h5ci_3AeOqqYOUPIzmNU4","targetCollection":"upload-project-10022","endpointUrl":"https://api.media.atlassian.com","clientId":"2d759b2f-c940-4589-acd4-0d419f2a836f","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}