{"xsrfToken":"da82c86ea6af601bf6c7923bb3dc922ae881acfc_lout","branding":{"id":"3","key":"dsd","name":"MIT Press Direct Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/425699cc-45cf-4b4b-9a6b-591e99416429/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDc1OWIyZi1jOTQwLTQ1ODktYWNkNC0wZDQxOWYyYTgzNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQyNTY5OWNjLTQ1Y2YtNGI0Yi05YTZiLTU5MWU5OTQxNjQyOSI6WyJyZWFkIl19LCJleHAiOjE2OTU2MTA0NjQsIm5iZiI6MTY5NTYwOTg2NH0.t0Bop6NrPE0NSsN5zNY5MYp1l_D68QQvIlqonI8idgg&client=2d759b2f-c940-4589-acd4-0d419f2a836f&mode=fit","logoId":"425699cc-45cf-4b4b-9a6b-591e99416429","isLogoAvailable":true,"helpCenterTitle":"MIT Press Direct Service Desk Portal","sharedPortalName":"MIT Press Direct Support","userInitialAnnouncementHeader":"2024 Price Lists","userInitialAnnouncementMessageWiki":"<p><a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/f0a72b00-c533-4963-b774-6b94e739e864/article/1277952043\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Journals: Price list, Placing Orders, and Payments</a><br> <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/f0a72b00-c533-4963-b774-6b94e739e864/article/1278083118\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Journals: Pricing and Order Instructions for Subscription Agents</a></p>","translations":{"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"MIT Press Direct Service Desk Portal","sharedPortalName":"MIT Press Direct Support","announcementHeader":"2024 Price Lists","announcementMessage":"[Journals: Price list, Placing Orders, and Payments|https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/f0a72b00-c533-4963-b774-6b94e739e864/article/1277952043]\n[Journals: Pricing and Order Instructions for Subscription Agents|https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/f0a72b00-c533-4963-b774-6b94e739e864/article/1278083118]","localeDisplayName":"English (United States)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"fr-FR":{"localeDisplayName":"French (France)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"dsd","projectId":10022,"serviceDeskId":3,"name":"MIT Press Direct Service Desk","description":"<p>Welcome to the MIT Press Direct Service Desk!</p>\n<p>Explore helpful articles and resources like FAQs and How tos that will best help you navigate our eBooks, Journals, and CogNet, and related features.</p>\n<p>Can't find the answers you're looking for? 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Please read the instructions completely to ensure your payment is transmitted correctly.</a> <a href=\"https://vpf.mit.edu/wire-transfer-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can also find instructions on how to submit wire payments HERE</a></p>","callToAction":"OLD Wire Transfers","introHtml":"<p>To submit orders being paid by wire or bank transfer</p>","icon":10550,"iconUrl":"https://mitpress.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"65","name":"Technical Support for CogNet","descriptionHtml":"","callToAction":"Technical Support for CogNet","introHtml":"<p>Are you experiencing technical issues on CogNet like problems signing into your account? Do you need to update your IPs? 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COUNTER5 reports are available for the prior month on the 5th day of the following month. Subscription agencies can be given the ability to pull consolidated usage reports on behalf of one or more of their customers. 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