Jira Service Management

{"xsrfToken":"08b10b91-8709-4515-9a96-e06ddc76f11e_82a9e16fc51b47267a68ee494a141e7a068b99ba_lout","branding":{"id":"3","key":"dsd","name":"MIT Press Direct Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c3c7c3ac-e935-457e-8854-447c9cca50ff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZDc1OWIyZi1jOTQwLTQ1ODktYWNkNC0wZDQxOWYyYTgzNmYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmMzYzdjM2FjLWU5MzUtNDU3ZS04ODU0LTQ0N2M5Y2NhNTBmZiI6WyJyZWFkIl19LCJleHAiOjE2MjM3NzA3MTEsIm5iZiI6MTYyMzc3MDA1MX0.CH5jf8TOM3D0JLxxBJL1e5zzMnA3424DAwOXXYOa938&client=2d759b2f-c940-4589-acd4-0d419f2a836f&mode=fit","logoId":"c3c7c3ac-e935-457e-8854-447c9cca50ff","isLogoAvailable":true,"helpCenterTitle":"MIT Press Direct Service Desk Portal","sharedPortalName":"MIT Press Direct Service Desk","userInitialAnnouncementHeader":"Journals Migration","userInitialAnnouncementMessageWiki":"Due to a delay in completing our administrator account migration, the MIT Press is extending the period of free access to our journals content through June 30th, 2021.","translations":{"en-US":{"helpCenterTitle":"MIT Press Direct Service Desk Portal","sharedPortalName":"MIT Press Direct Service Desk","announcementHeader":"Journals Migration","announcementMessage":"Due to a delay in completing our administrator account migration, the MIT Press is extending the period of free access to our journals content through June 30th, 2021.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"dsd","projectId":10022,"serviceDeskId":3,"name":"MIT Press Direct Service Desk","description":"Welcome to the MIT Press Direct Service Desk! \nPlease explore the articles below, which include resources like FAQs, How tos, and the most up-to-date documents to help navigate: \nBooks CogNet Journals \nCan't find the answers you're looking for? We're here to help!","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"60","name":"Pricing and Invoices for Direct","descriptionHtml":"<a href=\"https://direct.mit.edu/DocumentLibrary/eBooks/MITPress-Direct-eBook-Price-List-2021.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MIT Press Direct offers libraries the most comprehensive digital collections of MIT Press ebooks. The platform hosts more than 3,000 titles, including Open Access ebooks, with more than 150 titles added each year. Offerings include a frontlist collection that include backlist and archive title access for the whole platform, as well as four subject collections: economics; environmental science; philosophy; and science, technology, society. View our pricelist here and submit a ticket below!</a>","callToAction":"Pricing and Invoices for Direct","introHtml":"Do you have a question about your Direct pricing or invoicing?","icon":10483,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[4],"key":""},{"id":"61","name":"Pricing and Invoices for CogNet","descriptionHtml":"","callToAction":"Pricing and Invoices for CogNet","introHtml":"Do you have a question about your CogNet orders, or Invoices, or required billing forms?","icon":10483,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[12],"key":""},{"id":"51","name":"Testing Jira","descriptionHtml":"","callToAction":"Testing Jira","introHtml":"MITP testing Jira","icon":10458,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10458","groups":[],"key":""},{"id":"64","name":"Request a Direct Trial","descriptionHtml":"","callToAction":"Request a Direct Trial","introHtml":"Would you like to request a Direct trial? A full 30-day free trial of Direct offers your institution access to our complete collection. Request a free trial for access today!","icon":10504,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[4],"key":""},{"id":"56","name":"Questions about your Journals Account","descriptionHtml":"Questions about your account, sign-in credentials, subscriptions, and more...","callToAction":"Questions about your Journals Account","introHtml":"Have a question about your individual account for Journals?","icon":10470,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[13],"key":""},{"id":"62","name":"Request a CogNet Trial","descriptionHtml":"","callToAction":"Request a CogNet Trial","introHtml":"Would you like to request a CogNet trial?","icon":10504,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[12],"key":""},{"id":"75","name":"Digital Product","descriptionHtml":"","callToAction":"Digital Product","introHtml":"","icon":10564,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10564","groups":[],"key":""},{"id":"87","name":"Journals Trade Sales","descriptionHtml":"<a href=\"https://direct.mit.edu/DocumentLibrary/OrderForms/2020%20Trade%20sales%20order%20form.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can fill out the Journal Trade Sales order form here or use this link to fill our form and find more information about pricing, payment methods, select titles, and our shipping policy </a>","callToAction":"Journals Trade Sales","introHtml":"To fill out a Journal trade sales request order form and to access PDF form","icon":10552,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10552","groups":[13],"key":""},{"id":"70","name":"Other Direct Questions","descriptionHtml":"","callToAction":"Other Direct Questions","introHtml":"Don't see what you're looking for? No worries! We'll help answer your Direct questions","icon":10466,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[4],"key":""},{"id":"81","name":"Wire Transfers","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1299021837\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">The banking information necessary to transfer payments directly to our bank account is HERE. Please read the instructions completely to ensure your payment is transmitted correctly.</a> <a href=\"https://vpf.mit.edu/wire-transfer-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can also find instructions on how to submit wire payments HERE</a>","callToAction":"Wire Transfers","introHtml":"For all wire transfer related issues including instructions on how to submit a wire transfer and how to request a receipt","icon":10550,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[4],"key":""},{"id":"63","name":"Request a Journals Trial","descriptionHtml":"","callToAction":"Request a Journals Trial","introHtml":"Would you like to request a Journals trial?","icon":10504,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10504","groups":[13],"key":""},{"id":"76","name":"Urgent Invoice Request","descriptionHtml":"","callToAction":"Urgent Invoice Request","introHtml":"For urgent invoice requests","icon":10484,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[15],"key":""},{"id":"66","name":"Technical Support for Journals","descriptionHtml":"","callToAction":"Technical Support for Journals","introHtml":"Are you experience some technical issues on Journals like problems signing into your account or question about access?","icon":10472,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[13],"key":""},{"id":"57","name":"Pricing and Invoices for Journals","descriptionHtml":"For questions and where to submit orders, invoices, and billing forms","callToAction":"Pricing and Invoices for Journals","introHtml":"Do you have a question about Journal orders, invoicing, or billing forms?","icon":10483,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[13],"key":""},{"id":"71","name":"Recommend to Your Librarian","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/159fe100-3cad-4acd-b317-b54c64f30d75/article/1277755551\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Click here for the \"Recommend to Your Librarian\" form for your reference</a>","callToAction":"Recommend to Your Librarian","introHtml":"Submit a ticket with the information from our <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/159fe100-3cad-4acd-b317-b54c64f30d75/article/1277755551\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Recommend to Your Librarian</a> form and a member of our service team will connect with your institutions Librarian!","icon":10482,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[13],"key":""},{"id":"65","name":"Technical Support for CogNet","descriptionHtml":"","callToAction":"Technical Support for CogNet","introHtml":"Are you experience some technical issues on CogNet like problems signing into your account or question about access?","icon":10472,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[12],"key":""},{"id":"67","name":"Technical Support for Direct","descriptionHtml":"","callToAction":"Technical Support for Direct","introHtml":"Are you experience some technical issues on Direct like problems signing into your account or question about access?","icon":10472,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[4],"key":""},{"id":"86","name":"Help Resetting My Password","descriptionHtml":"","callToAction":"Help Resetting My Password","introHtml":"If you are experiencing issues accessing your administrative account using your administrative email and password, please submit a ticket.","icon":10526,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[12],"key":""},{"id":"68","name":"Other CogNet Questions","descriptionHtml":"","callToAction":"Other CogNet Questions","introHtml":"Don't see what you're looking for? No worries! We'll help answer your CogNet questions","icon":10466,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[12],"key":""},{"id":"58","name":"Questions about your CogNet Account","descriptionHtml":"","callToAction":"Questions about your CogNet Account","introHtml":"Have a question about your subscription to CogNet?","icon":10470,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[12],"key":""},{"id":"59","name":"Questions about your Direct Account","descriptionHtml":"","callToAction":"Questions about your Direct Account","introHtml":"Have a question about your subscription to Direct?","icon":10470,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10470","groups":[4],"key":""},{"id":"69","name":"Other Journals Questions","descriptionHtml":"For your Journals questions and general requests","callToAction":"Other Journals Questions","introHtml":"Don't see what you're looking for? No worries! We'll help answer your Journals questions","icon":10466,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[13],"key":""},{"id":"82","name":"Usage Reports for Journals","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/188776512\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutions are able to pull their own library's usage reports using their administrator account. COUNTER5 reports are available for the prior month on the 5th day of the following month. Subscription agencies can be given the ability to pull consolidated usage reports on behalf of one or more of their customers. Agents should submit their requests through this form and should include the name and email address of the person responsible for pulling the consolidated report. </a>","callToAction":"Usage Reports for Journals","introHtml":"Request usage report instructions here","icon":10478,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[13],"key":""},{"id":"73","name":"Help Resetting My Password","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1357938689\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Account administrators should submit a ticket if you are still experiencing issues login into your administrative accounts. Before submitting a ticket, please review this guide. If you are still experiencing issues and would like to reset your password, click to read this helpful article for how-to reset your account password </a>","callToAction":"Help Resetting My Password","introHtml":"If you are experiencing issues accessing your administrative account using your administrative email and password, please submit a ticket.","icon":10526,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[13],"key":""},{"id":"84","name":"Usage Reports for CogNet","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/188776512\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutions are able to pull their own library's usage reports using their administrator account. COUNTER5 reports are available for the prior month on the 5th day of the following month. Subscription agencies can be given the ability to pull consolidated usage reports on behalf of one or more of their customers. Agents should submit their requests through this form and should include the name and email address of the person responsible for pulling the consolidated report. </a>","callToAction":"Usage Reports for CogNet","introHtml":"Request usage report instructions here","icon":10478,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[12],"key":""},{"id":"80","name":"Wire Transfers","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1299021837\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">The banking information necessary to transfer payments directly to our bank account is HERE. Please read the instructions completely to ensure your payment is transmitted correctly.</a> <a href=\"https://vpf.mit.edu/wire-transfer-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can also find instructions on how to submit wire payments HERE</a>","callToAction":"Wire Transfers","introHtml":"For all wire transfer related issues including instructions on how to submit a wire transfer and how to request a receipt","icon":10550,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[13],"key":""},{"id":"79","name":"Wire Transfers","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1299021837\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">The banking information necessary to transfer payments directly to our bank account is HERE. Please read the instructions completely to ensure your payment is transmitted correctly.</a> <a href=\"https://vpf.mit.edu/wire-transfer-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can also find instructions on how to submit wire payments HERE</a>","callToAction":"Wire Transfers","introHtml":"For all wire transfer related issues including instructions on how to submit a wire transfer and how to request a receipt","icon":10550,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[12],"key":""},{"id":"83","name":"Usage Report for Books","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/188776512\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutions are able to pull their own library's usage reports using their administrator account. COUNTER5 reports are available for the prior month on the 5th day of the following month. Subscription agencies can be given the ability to pull consolidated usage reports on behalf of one or more of their customers. Agents should submit their requests through this form and should include the name and email address of the person responsible for pulling the consolidated report. </a>","callToAction":"Usage Report for Books","introHtml":"Request usage report instructions here","icon":10478,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[4],"key":""},{"id":"85","name":"Help Resetting My Password","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1357938689\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Account administrators should submit a ticket if you are still experiencing issues login into your administrative accounts. Before submitting a ticket, please review this guide. If you are still experiencing issues and would like to reset your password, click to read this helpful article for how-to reset your account password </a>","callToAction":"Help Resetting My Password","introHtml":"If you are experiencing issues accessing your administrative account using your administrative email and password, please submit a ticket.","icon":10526,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[4],"key":""},{"id":"72","name":"Journal Claims","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/ce45352a-7bfb-4a1d-8b15-0f8f2ed5162d/article/1277722702\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Claims for missing issues must be made within three months, in the United States, or four months, international, of the actual release date of the issue to be honored free of charge. Claims must also allow time for delivery. U.S delivery is two to three weeks and international delivery is six to eight weeks.</a> <a href=\"https://direct.mit.edu/journals/pages/release-schedule\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Review the Journals Release Schedule for more information. </a>","callToAction":"Journal Claims","introHtml":"Claims for missing issues will be honored based on the issue's Release Date and the expected shipping time. Review resources before submitting a claim..","icon":10481,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10481","groups":[13],"key":""},{"id":"21","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10492,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10492","groups":[],"key":""},{"id":"23","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10511,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10511","groups":[],"key":""}],"reqGroups":[{"id":15,"name":"Urgent Invoice Request"},{"id":4,"name":"Books"},{"id":12,"name":"CogNet"},{"id":13,"name":"Journals"}],"orderMapping":{"12":[86,84,79,65,61,62,58,68],"4":[85,83,81,67,60,64,59,70],"13":[87,82,80,73,72,56,57,66,63,71,69],"14":[71],"15":[76]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"2cd22e5c-5221-35da-baed-c18859259be3","appLinkName":"System Confluence","appLinkUrl":"https://mitpress.atlassian.net/wiki","spaceKey":"DSD","spaceName":"Direct Service Desk","spaceUrl":"https://mitpress.atlassian.net/wiki/spaces/DSD"},"labels":[],"projectKey":"DIRECT","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"DIRECT","userLanguageHeader":"Free Access","userLanguageMessageWiki":"Due to a delay in completing our administrator account migration, the MIT Press is extending the period of free access to our journals content to June 30th, 2021.","defaultLanguageHeader":"Free Access","defaultLanguageMessage":"Due to a delay in completing our administrator account migration, the MIT Press is extending the period of free access to our journals content to June 30th, 2021.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"MIT Press Direct Service Desk","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://mitpress.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}