Jira Service Management

{"xsrfToken":"08b10b91-8709-4515-9a96-e06ddc76f11e_dd7cd51552747f85a823f3c06e63a3d2bf5be813_lout","branding":{"id":"3","key":"dsd","name":"MIT Press Direct Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c3c7c3ac-e935-457e-8854-447c9cca50ff/image?token=eyJraWQiOiJtaWNyb3MtZ3JvdXBcL2ppcmFcLzIwMTcwODA4VDAzNDgwNiIsImFsZyI6IlJTMjU2In0.eyJhdWQiOiJtZWRpYSIsImNsaWVudElkIjoiMmQ3NTliMmYtYzk0MC00NTg5LWFjZDQtMGQ0MTlmMmE4MzZmIiwiYWNjZXNzIjp7InVybjpmaWxlc3RvcmU6ZmlsZTpjM2M3YzNhYy1lOTM1LTQ1N2UtODg1NC00NDdjOWNjYTUwZmYiOlsicmVhZCJdfSwibmJmIjoxNjM4NjExOTQ5LCJpc3MiOiJtaWNyb3MtZ3JvdXBcL2ppcmEiLCJleHAiOjE2Mzg2MTI1NDksImlhdCI6MTYzODYxMTk0OSwianRpIjoiOTYwZTQ3NTAtNmFlNC00ZmM0LTlhMjYtM2Y3YWRmZWRlM2IwIn0.izLO63-1tfJotjHDEzGzX9q5cAqK81Awvq33ibbtBR-4byM778hUTfWnaFCJ_lbzookOzDaOLSStIDRvrUz7rz4GDUEljoSyyntc6rCnjImK9escrs5xjjUszXb5et0ch6bgI0_y0G-hxIri3gmxT-Q61TlY6eE43U3Zgof4Eko3NQxdXcZptQw-7NmD6mRsNgUstxg7hPwj8Dz7i_cukMnyGMnvg4ZTzfYCa67C3Cyz94Tk-0Wxcdu6uWGcD5pgg19sZLB2HGvrFRyrgjhyUjCxzdN5o7JxHcOUKiQghWOEv2PbXy3s-h2XlakFt2zk8ownlLyBRHasxXXDCbbb1Q&client=2d759b2f-c940-4589-acd4-0d419f2a836f&issuer=micros-group%2Fjira&mode=fit","logoId":"c3c7c3ac-e935-457e-8854-447c9cca50ff","isLogoAvailable":true,"helpCenterTitle":"MIT Press Direct Service Desk Portal","sharedPortalName":"MIT Press Direct Service Desk","userInitialAnnouncementHeader":"December 2021 Holidays","userInitialAnnouncementMessageWiki":"The MIT Press will be closed December 24, 2021 through January 2, 2022.","translations":{"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"de-DE":{"localeDisplayName":"German (Germany)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"en-US":{"helpCenterTitle":"MIT Press Direct Service Desk Portal","sharedPortalName":"MIT Press Direct Service Desk","announcementHeader":"December 2021 Holidays","announcementMessage":"The MIT Press will be closed December 24, 2021 through January 2, 2022.","localeDisplayName":"English (United States)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"fr-FR":{"localeDisplayName":"French (France)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"zh-CN":{"localeDisplayName":"Chinese (China)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"dsd","projectId":10022,"serviceDeskId":3,"name":"MIT Press Direct Service Desk","description":"Welcome to the MIT Press Direct Service Desk! \nExplore helpful articles and resources like FAQs and How tos that will best help you navigate our eBooks, Journals, and CogNet, and related features. \nCan't find the answers you're looking for? We're here to help! Submit a ticket by raising a request below.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"102","name":"Open Access Invoices","descriptionHtml":"Want to pay your APC invoice by credit card? Provide a telephone number and best time to call you; we cannot accept credit card information through this portal. Other ways to submit your payment can be found at <a href=\"https://mitpress.atlassian.net/servicedesk/customer/kb/view/1278083190\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Journals: How to place your Order with us</a>. Use the description field below to request a change to your invoice.","callToAction":"Open Access Invoices","introHtml":"Use this form to arrange payment of your APC invoice or request a change.","icon":10565,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10565","groups":[13],"key":""},{"id":"101","name":"Need to change my recent web order","descriptionHtml":"","callToAction":"Need to change my recent web order","introHtml":"Use this form to request a change to orders placed through our shopcart within one business day.","icon":10496,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10496","groups":[13],"key":""},{"id":"100","name":"Student Portal","descriptionHtml":"Submitting your ID does NOT renew your subscription. You can renew your subscription through our <a href=\"https://mitpressjournals.mit.edu/shop/customer/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">shopcart</a>","callToAction":"Student Portal","introHtml":"For Student web orders. Please attach your Student IDs below.","icon":10499,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10499","groups":[13],"key":""},{"id":"79","name":"Wire Transfers","descriptionHtml":"USE THIS FORM TO UPLOAD ORDERS PAID BY WIRE TRANSFER. <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1299021837\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Banking information to transfer payments directly to our bank account is HERE. Please read the instructions completely to ensure your payment is transmitted correctly.</a> <a href=\"https://vpf.mit.edu/wire-transfer-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can also find instructions on how to submit wire payments HERE</a>","callToAction":"Wire Transfers","introHtml":"To submit orders being paid by wire or bank transfer","icon":10550,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[12],"key":""},{"id":"99","name":"EBSCO Claims","descriptionHtml":"","callToAction":"EBSCO Claims","introHtml":"","icon":10564,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10564","groups":[],"key":""},{"id":"73","name":"Help Resetting My Password","descriptionHtml":"Need to reset your password? Before submitting a ticket, please review <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1357938689\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">this how-to reset your account password guide</a>. If you are unable to reset your password or are having difficulty logging in, please complete the form below.","callToAction":"Help Resetting My Password","introHtml":"Having difficulty accessing your Profile or the <a href=\"https://sitemaster.direct.mit.edu/admin/login.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutional Administrator Dashboard</a> with your email and password? We're here to help!","icon":10526,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[13],"key":""},{"id":"71","name":"Recommend to Your Librarian","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/159fe100-3cad-4acd-b317-b54c64f30d75/article/1277755551\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Want to recommend a Journal, Cognet access, or ebook collection on Direct? Click here for the \"Recommend to Your Librarian\" form for your reference or submit a ticket with the required information below.</a>","callToAction":"Recommend to Your Librarian","introHtml":"Submit a ticket with the information from our <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/159fe100-3cad-4acd-b317-b54c64f30d75/article/1277755551\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Recommend to Your Librarian</a> form and a member of our service team will connect with your institution's librarian!","icon":10482,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[12,13,4],"key":""},{"id":"66","name":"Technical Support for Journals","descriptionHtml":"","callToAction":"Technical Support for Journals","introHtml":"Experiencing technical issues with our Journals site, such as trouble signing into your account or setting up Shibboleth? Have questions about access to journal content? Use this option to submit your issue.","icon":10472,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[13],"key":""},{"id":"72","name":"Journal Claims","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/ce45352a-7bfb-4a1d-8b15-0f8f2ed5162d/article/1277722702\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Claims for missing issues must be made within three months, in the United States, or four months, international, of the actual release date of the issue to be honored free of charge. Claims must also allow time for delivery. U.S delivery is two to three weeks and international delivery is six to eight weeks.</a> <a href=\"https://direct.mit.edu/journals/pages/release-schedule\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Review the Journals Release Schedule for more information. </a>","callToAction":"Journal Claims","introHtml":"Claims for missing issues will be honored based on the issue's Release Date and the expected shipping time. Review our <a href=\"https://direct.mit.edu/journals/pages/release-schedule\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Release Scheudle</a> before submitting a claim.","icon":10481,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10481","groups":[13],"key":""},{"id":"90","name":"Request an Invoice ","descriptionHtml":"","callToAction":"Request an Invoice ","introHtml":"","icon":10542,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10542","groups":[13],"key":""},{"id":"89","name":"Request a Receipt ","descriptionHtml":"This option is to request a receipt for your paid order. If you wish to subscribe to a journal or journals and need an invoice to submit payment, please go to <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/group/13/create/90\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Request an Invoice</a>.","callToAction":"Request a Receipt ","introHtml":"Receipts are available after your order and payment have been processed. Use this option to request a receipt for your paid order.","icon":10537,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10537","groups":[13],"key":""},{"id":"88","name":"Access Code Request","descriptionHtml":"","callToAction":"Access Code Request","introHtml":"For questions about access codes for purchased digital resources","icon":10539,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10539","groups":[4],"key":""},{"id":"60","name":"Pricing and Invoices for Direct","descriptionHtml":"<a href=\"https://direct.mit.edu/DocumentLibrary/eBooks/MITPress-Direct-eBook-Price-List-2021.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">MIT Press Direct offers libraries the most comprehensive digital collections of MIT Press ebooks. The platform hosts more than 3,000 titles, including Open Access ebooks, with more than 150 titles added each year. Offerings include a frontlist collection that include backlist and archive title access for the whole platform, as well as four subject collections: economics; environmental science; philosophy; and science, technology, society. View our pricelist here and submit a ticket below!</a>","callToAction":"Pricing and Invoices for Direct","introHtml":"Do you have a question about your Direct pricing or invoicing?","icon":10483,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10483","groups":[4],"key":""},{"id":"87","name":"Journals Trade Sales","descriptionHtml":"<a href=\"https://direct.mit.edu/DocumentLibrary/OrderForms/2020%20Trade%20sales%20order%20form.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can fill out the Journal Trade Sales order form here or use this link to fill our form and find more information about pricing, payment methods, select titles, and our shipping policy </a>","callToAction":"Journals Trade Sales","introHtml":"To fill out a Journal trade sales request order form and to access PDF form","icon":10552,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10552","groups":[13],"key":""},{"id":"86","name":"Help Resetting My Password","descriptionHtml":"","callToAction":"Help Resetting My Password","introHtml":"Having trouble accessing your administrative account using your administrative email and password? Use this option to submit your request.","icon":10526,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[12],"key":""},{"id":"85","name":"Help Resetting My Password","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1357938689\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Account administrators should submit a ticket if you are still experiencing issues login into your administrative accounts. Before submitting a ticket, please review this guide. If you are still experiencing issues and would like to reset your password, click to read this helpful article for how-to reset your account password </a>","callToAction":"Help Resetting My Password","introHtml":"Having difficulty accessing the Institutional Administrator Dashboard with your administrative email and password? We're here to help!","icon":10526,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[4],"key":""},{"id":"80","name":"Submitting Orders for Wire Payments","descriptionHtml":"UPLOAD YOUR ORDER(S) HERE AFTER YOU HAVE INITIATED YOUR WIRE TRANSFER. Looking for the banking information to transfer a payment? <a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1299021837\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">TO ENSURE YOUR PAYMENT IS CORRECTLY TRANSMITTED, read this article completely</a>. You can also find <a href=\"https://vpf.mit.edu/wire-transfer-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">INSTRUCTIONS ON SUBMITTING WIRE PAYMENTS TO MIT HERE</a>.","callToAction":"Submitting Orders for Wire Payments","introHtml":"UPLOAD YOUR ORDER(S) HERE AFTER YOU HAVE INITIATED YOUR WIRE TRANSFER.","icon":10550,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[13],"key":""},{"id":"83","name":"Usage Report for Books","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/188776512\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutions are able to pull their own library's usage reports using their administrator account. COUNTER5 reports are available for the prior month on the 5th day of the following month. Subscription agencies can be given the ability to pull consolidated usage reports on behalf of one or more of their customers. Agents should submit their requests through this form and should include the name and email address of the person responsible for pulling the consolidated report. </a>","callToAction":"Usage Report for Books","introHtml":"Request usage report instructions here","icon":10478,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[4],"key":""},{"id":"84","name":"Usage Reports for CogNet","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/188776512\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutions are able to pull their own library's usage reports using their administrator account. COUNTER5 reports are available for the prior month on the 5th day of the following month. Subscription agencies can be given the ability to pull consolidated usage reports on behalf of one or more of their customers. Agents should submit their requests through this form and should include the name and email address of the person responsible for pulling the consolidated report. </a>","callToAction":"Usage Reports for CogNet","introHtml":"Request usage report instructions here","icon":10478,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[12],"key":""},{"id":"82","name":"Usage Reports for Journals","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/188776512\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Institutions are able to pull their own library's usage reports using their administrator account. COUNTER5 reports are available for the prior month on the 5th day of the following month. Subscription agencies can be given the ability to pull consolidated usage reports on behalf of one or more of their customers. Agents should submit their requests through this form and should include the name and email address of the person responsible for pulling the consolidated report. </a>","callToAction":"Usage Reports for Journals","introHtml":"Request usage report instructions here","icon":10478,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[13],"key":""},{"id":"81","name":"Wire Transfers","descriptionHtml":"<a href=\"https://mitpress.atlassian.net/servicedesk/customer/portal/3/topic/eb1b71eb-316f-41b5-88c4-6fe7e822460b/article/1299021837\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">The banking information necessary to transfer payments directly to our bank account is HERE. Please read the instructions completely to ensure your payment is transmitted correctly.</a> <a href=\"https://vpf.mit.edu/wire-transfer-payments\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">You can also find instructions on how to submit wire payments HERE</a>","callToAction":"Wire Transfers","introHtml":"For all wire transfer related issues including instructions on how to submit a wire transfer and how to request a receipt","icon":10550,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10550","groups":[4],"key":""},{"id":"76","name":"Urgent Invoice Request","descriptionHtml":"","callToAction":"Urgent Invoice Request","introHtml":"If your fiscal year end is July 1st you can submit an urgent invoice request here.","icon":10484,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[],"key":""},{"id":"75","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"","icon":10564,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10564","groups":[],"key":""},{"id":"70","name":"Other Direct Questions","descriptionHtml":"","callToAction":"Other Direct Questions","introHtml":"Don't see what you're looking for? No worries! We'll help answer your Direct questions","icon":10466,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[4],"key":""},{"id":"69","name":"Other Journals Questions","descriptionHtml":"For your Journals questions and general requests","callToAction":"Other Journals Questions","introHtml":"Don't see what you're looking for? No worries! We'll help answer your Journals questions","icon":10466,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[13],"key":""},{"id":"68","name":"Other CogNet Questions","descriptionHtml":"","callToAction":"Other CogNet Questions","introHtml":"Don't see what you're looking for? No worries! We'll help answer your CogNet questions","icon":10466,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[12],"key":""},{"id":"67","name":"Technical Support for Direct","descriptionHtml":"","callToAction":"Technical Support for Direct","introHtml":"Experiencing technical issues with our Direct site, such as trouble signing into your account or setting up Shibboleth? Have questions about access to our ebook content? Use this option to submit your issue.","icon":10472,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[4],"key":""},{"id":"65","name":"Technical Support for CogNet","descriptionHtml":"","callToAction":"Technical Support for CogNet","introHtml":"Are you experiencing technical issues on CogNet like problems signing into your account? Do you need to update your IPs? We're happy to help!","icon":10472,"iconUrl":"https://mitpress.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10472","groups":[12],"key":""},{"id":"64","name":"Request a Direct Trial","descriptionHtml":"","callToAction":"Request a Direct Trial","introHtml":"Would you like to request a Direct trial? A full 30-day free trial of Direct offers your institution access to our complete collection. 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